Our clients rate us 9.1 out of 10

In this year's edition of Excellence in Client Relations, the Nordic region's most established client and industry study for the agency market, Äventyret's clients give us a combined customer satisfaction score of 9.1 out of 10. That places us above the industry average (8.9) and above the digital agencies* 20–50 MSEK category (9.0).

Our highest scores

These are areas close to the heart of how we want to work: really understanding the client's business before we design and build.

The number is good, but what makes me proud is what the clients highlight: that we understand their business and are responsive to their needs. That's no coincidence, it's how we've chosen to work. The study also shows where we can get sharper, and we take that just as seriously. A big thank you to all the clients who took the time to respond.

About the study

Excellence in Client Relations is conducted by the independent analytics firm Avara Insights and has measured client relationships in the Nordic agency market for 26 years. The study is the same client and industry study that previously formed the basis for the Agency of the Year award (Årets Byrå), where Äventyret was named Agency of the Year 2023 (and 2022) in the service and product design category.

The 2026 study was conducted 11 February–31 March through web surveys and telephone interviews, with 916 client assessments in total, of which 22 were for Äventyret. All questions are answered on a scale of 1–10, where 10 means very high satisfaction.

* The category we were previously evaluated in (service and product design) was not part of the study this year.

Want to know what it's like working with us?

Get in touch, or read one of our case studies.

joel.bergqvist@aventyret.com 070-634 55 35